Frequently Asked Questions
Trade Accounts
Who can apply for a trade account?
Crazy Coral Wholesale is open to registered aquatics retailers, marine livestock resellers, and related trade businesses operating within the EU. We do not supply private individuals.
How do I apply?
Complete the trade application form on the Trade Application page. You will need your business name, address, VAT number, and contact details. Applications are reviewed manually.
How long does approval take?
We aim to review applications within one business day. You will receive an email once your account is approved or if we need further information.
Can my account be refused?
Yes. We review every application manually and reserve the right to decline applications without providing a reason.
Ordering
What does WYSIWYG mean?
WYSIWYG stands for What You See Is What You Get. When a listing is marked WYSIWYG, the photograph shows the exact specimen that will be shipped to you. The coral in the image is the coral in the box.
Is there a minimum order value?
There is no minimum order value. However, shipping costs are calculated per box, so larger orders are more cost-efficient.
How often does the catalogue update?
The catalogue is updated in batches when new stock arrives. Approved trade customers are notified when new stock goes live. Check the catalogue regularly — fast-moving lines sell quickly.
Can I reserve stock?
Stock is only reserved once an order is placed and confirmed. We cannot hold stock against enquiries.
Payment
What payment methods are accepted?
We accept payment by invoice (for approved accounts), Stripe (card payments), and PayPal.
How do invoice accounts work?
Approved trade customers can be set up with an invoice account, allowing you to place orders without a card and receive a formal invoice. Invoice terms are agreed at account setup. Contact us to discuss invoice account eligibility.
Shipping
Where do you ship to?
We ship to all 27 EU member states from our facility in Żołędowo, Poland. We do not currently ship outside the EU.
How is shipping calculated?
Shipping is calculated by box, based on your destination country and order size. Costs are shown at checkout before you confirm your order.
Can I collect in person?
Yes. Collection from Żołędowo, Poland is available. Select the collection option at checkout and shipping costs will be removed. Please contact us to arrange a collection time.
DOA and Returns
What is your DOA policy?
Our DOA (Dead on Arrival) policy covers livestock that arrives dead or in an unrecoverable condition. See our DOA Policy page for full details including claim procedures and time limits.
Can I return an order?
Due to the nature of live livestock, we do not accept returns. If you have a problem with your order, contact us at hello@crazycoralwholesale.com within two hours of delivery.
CITES and Documentation
Do you provide CITES documentation?
Yes. CITES documentation is provided where required by applicable regulations. It is the buyer’s responsibility to ensure compliance with import regulations in their country.